Returns & Refunds

Generally final sale. We do not accept discretionary returns or exchanges of physical items because you changed your mind, prefer another design, or no longer want the item. This policy does not override your rights under applicable law.

1. Physical items: returns and exchanges

Physical squishies, DIY items and other physical merchandise are generally final sale. We do not offer change-of-mind returns, exchanges or refunds. Before paying, please review the listing, price, quantity, photos and any Blind Box selection terms.

2. Handmade items and Blind Boxes

Minor differences in color, shape, texture or finish that are typical of handmade items and accurately described in the listing are not, by themselves, grounds for a change-of-mind return. Blind Box preferences are not guaranteed unless the product listing explicitly promises a specific design. This does not exclude remedies for defective items or merchandise that is materially different from its description.

3. Damaged, defective or incorrect orders

If your item arrives damaged, defective, incorrect or materially different from what you ordered, contact DXI STUDIO promptly through our Questions / help page or the official contact channel through which you placed the order. Please include your order reference, a description of the issue, and photos if available. We will review the issue and offer a replacement, refund or other remedy when appropriate or required by applicable law. Please do not send an item back without contacting us first.

4. Canceled, unfulfilled or missing orders

If DXI STUDIO cancels a paid order or cannot fulfill it, we will refund the applicable payment. If your package has not arrived, contact us with your order reference so we can investigate. Your legal rights for non-delivery, billing errors, and payment disputes remain unchanged.

5. Live Checkout, deposits and tips

Live Checkout items, order deposits and optional tips are not physical-product returns. Their purpose and any specific conditions are described on the individual listing and at checkout. If you believe you were charged in error, were charged twice, or a paid order cannot be fulfilled, contact us. Nothing in this policy limits remedies required by law.

6. Refund method and fees

When we approve or are required to issue a refund, we will explain the amount and method of refund and any applicable shipping adjustment. We do not accept discretionary change-of-mind returns or charge a restocking fee for those returns. Any lawful fees or exclusions applicable to a specific purchase must be disclosed before payment.

7. Request a written copy

You may request a written copy of this policy through the DXI STUDIO order support channel. You can also save or print this page. For order-related questions, please use our Questions / help page or the contact method stated in your order confirmation.

This policy applies to eligible orders placed on or after September 18, 2026. It does not retroactively change the terms offered with an earlier purchase, or limit any non-waivable consumer rights.